FAQ’s

Build It Live FAQ’s

Below are Build It Live FAQ’s. If you have any further questions, please get in touch by emailing builditlive@castlemedia.co.uk

How do I buy tickets to Build It Live?

To book tickets to Build It Live, simply visit http://builditlive2020.wpdev2.com/booknow/. After completion you will receive your tickets via email, within 5 minutes.

How do I speak to an exhibitor?

You can speak directly to exhibitors by going to their online profile and using the chat widget in the bottom corner.

Why has the Bicester show been moved online?

Build It Live Bicester usually takes place in June at the Bicester Heritage, however, as the health of our exhibitors and visitors is paramount to us and we felt it safer to move the show to online in September due to worries about the Corona-virus.

Will my ticket be valid for the Bicester show now that the show is online?

Yes, even if you bought your ticket before we changed the date, you are still able to attend the show online.

I can’t attend the show in September, can I get a refund?

Absolutely, please email builditlive@castlemedia.co.uk and we will either refund your ticket, or if you prefer, provide you with a free ticket to use at another show.

Is my ticket valid on either day?

Yes, you can visit on either day, or both days if you wish.

Do I need extra tickets if I want to attend the show on both days?

No, when you arrive on the first day, simply mention to the door staff that you wish to attend on both days, and your ticket will be validated to allow free entry on the second day.

I can’t find my e-ticket/ I accidentally deleted the email containing my e-ticket

If you accidentally misplace your e-tickets, please contact us directly by emailing builditlive@castlemedia.co.uk. We will resend all confirmation emails before the event, as a reminder to our customers.

I haven’t received my order confirmation email. How do I check I’m definitely booked?

If you haven’t received your order confirmation email, please contact us on builditlive@castlemedia.co.uk and we will check your order. We resend all confirmation emails closer to the time, as a reminder to our customers.

I’m thinking of attending your event. What can I see at the show?

Our events are specifically tailored to help self-builders and renovators find the advice and inspiration they need to make their project possible. Our free workshops, seminars and Ask Our Experts areas will provide you with the information you need to make sure your project is completed on time and on budget. Our impressive list of exhibitors means all aspects of the self-build market are covered. For our full programme, please visit our “What’s On” pages.

I’m looking for something in particular, how can I find out who is exhibiting at the show?

For the full list of Build It Live exhibitors, please visit www.builditlive.co.uk and select a show from the ‘exhibitors’ tab.

Do I need to book a place for the seminars & workshops?

No, all our seminars and workshops are completely free and you don’t need to book.

What time does the exhibition open?

Our show opens Saturday and Sunday between 10am and 5pm.

How can I plan my visit?

To make the most of your visit to Build It Live, head to our “What’s On” pages.

How can I subscribe to Build It Magazine?

To subscribe to Build It, either visit self-build.co.uk/subscribe-to-build-it or http://builditlive2020.wpdev2.com/booknow/and select the subscription offer from the available options.

Still have questions?

Please email builditlive@castlemedia.co.uk or call 01442 820580 / 02035532376